NJ American Water - Emergency Reporting Tool

NJ Water

Below are video links to our new Emergency Reporting Tool and the H20 Help to Others Program along with the guidelines:

  • Anyone can report an emergency that is not at a specific residence, such as a fire hydrant leak or a water main break in the street, through the “Report Emergency” button at the top of the company’s website or directly at emergency.amwater.com. Customers with a MyWater account, our online customer portal can report an outage or emergency at a specific residence.  Since its launch in early December, over 140 emergencies have been reported and addressed by New Jersey American Water through the online reporting feature. The new platform has been so successful that the company is planning more enhancements to its functionality in the future.
  • Here is a video link about our H20 Help to Others Program for bill paying assistance https://www.youtube.com/watch?v=Zcg-wjI5k4g&feature=youtu.be .
  • In addition to New Jersey American Water’s H2O Help to Others Program, there are a number of energy and heating bill assistance programs and government programs for those who qualify. For a full list of local community resources, New Jersey residents can search the online database at www.nj211.org and view a comprehensive listing of the state’s energy programs. Customers may also dial “2-1-1” 24 hours a day, seven days a week for help in finding available assistance services.


Assisting Customers Who Need it The Most

For nearly two decades, New Jersey American Water has been assisting low-income water customers who qualify through its H2O Help to Others Program™, administered by New Jersey Shares. For more information or to apply, visit www.njshares.org. There are two main components of the program: grants and a discount on the service charge.


Customers who qualify may receive a grant of up to $500 to help pay their water bill for indoor water use only. This would not apply to water for outdoor purposes, such as sprinkler systems. A grant from this program may not cover a recipient‘s entire water bill. In some cases, recipients must pay a portion of their bill based on their income.

Service Charge Discount

Customers who qualify may also receive up to a 100 percent discount on their monthly fixed service charge for water. Service charge discounts are also available for our wastewater customers.

DSIC Discount: Customers who qualify for the service charge discount, may also be eligible to receive a discount off the monthly DSIC charge, which is based on meter size. This is temporarily available to customers who apply between July 1, 2020-March 31, 2021. 

Eligibility Guidelines

To qualify for the H2O program, customers must have annual incomes at or below 300 percent of the Federal Poverty guidelines (see chart below). Customers must also fulfill at least 50 percent of the payment terms. For additional qualification requirements, customers can contact New Jersey SHARES, New Jersey American Water’s program administrator. NOTE: Grants are available to qualifying customers once every three years for indoor water use only. 

Monthly Income Guidelines

Number of Persons in Household

H2O Help to Others Program Total Gross Monthly Household Income