NJ Vaccine Call Center

call center

If you are having trouble registering for the vaccine with the NJ Vaccine Scheduling system, you can now call a new toll free hotline number for help.  The NJ Vaccine Call Center is open daily from 8am to 8pm.  Hotline operators are able to help pre-register callers and identity who is eligible for the vaccine.  However, due to the limited quantity of the vaccine, at this time, operators may not be able to schedule appointments for the vaccine. As more appointments become available in the NJ Vaccine Scheduling System, operators will be able to assist in scheduling appointments. 

The NJ Vaccine Call Center:  855-568-0545 (Toll Free)

Please note, that the call center opened yesterday and it received over 58,000 calls.  You can still contact other designated vaccines locations that are not part of the NJ Scheduling System to try and  schedule vaccine appointments.  A list of all vaccine locations can be found at the NJ COVID Vaccine Website.

Designated Vaccine Locationshttps://covid19.nj.gov/pages/covid-19-vaccine-locations-for-eligible-rec...

Help is available if you have a problem registering for the vaccine with the NJ Vaccine Scheduling System
If you experience an error or need support with the New Jersey Vaccine Scheduling System, you can:

  1. Complete an online form at covid19.nj.gov/vaccinehelp
  2. Call 855-568-0545 for phone support
    Note: Due to high call volumes, callers are experiencing long wait times. Your call will be answered in the order it was received. New Jerseyans seeking help can also use https://covid19.nj.gov/forms/vaccine/vss-feedback

About The NJ Vaccine Call Center
The State's toll-free vaccination hotline (855-568-0545) is available to assist callers with identifying if they are currently eligible for a vaccination, pre-register for the vaccine, and to help them identify locations nearest to them where they can get vaccinated.

The hotline is open from 8 a.m. to 8 p.m. every day and can help callers in more than 240 different languages.

Due to limited vaccine supply, appointments continue to be limited and will not be immediately available for callers. As appointments become available in NJVSS the call center agents will be fully trained and ready to assist with scheduling.

In the near future, call center agents will also be able to assist callers in looking up registrations, scheduling appointments, and editing appointments in NJVSS.

NOTE: Callers will have to contact vaccination sites directly for support in making appointments for sites that are not using the State's scheduling system (NJVSS). Call center staff only have the capability of registering and scheduling users in NJVSS:

COVID-19 Vaccine Locations for Eligible Recipients
COVID-19 vaccines are now available in New Jersey for certain qualified recipients, including healthcare workers, residents and staff of long-term and congregate care facilities, sworn law enforcement, fire professionals, and other first responders, individuals over 65, and individuals 16-64 with certain medical conditions as defined by the CDC.

Click the link to learn if you are eligible for the vaccine: https://covid19.nj.gov/faqs/nj-information/slowing-the-spread/who-is-eli...

You can register for a vaccine on the NJ Vaccine Scheduling System and you will be notified when an appointment is available for you in the system: 

If you are eligible but have not yet been notified about available appointments in the NJ Vaccine Scheduling System, you may also make an appointment directly with many of the designated vaccination sites across the state listed in the spreadsheet below.

Please note that this spreadsheet includes both locations that can be contacted directly as well as locations that are only available for appointments through the NJ Vaccine Scheduling System - these sites list https://covidvaccine.nj.gov/ as the Facility Website.

Note: The Pfizer-BioNTech COVID-19 vaccine is recommended for persons 16 years of age and older under the FDA's Emergency Use Authorization, however the Moderna vaccine is recommended for individuals 18 years and older. Not all sites administer both vaccines, so it is important to check with your vaccination site before scheduling a visit to ensure you are eligible.

 A pdf of the vaccination locations spreadsheet is below, though please note that this webpage will be regularly updated.